Terms & Conditions — Moments Photo Book Concierge

By engaging the services of Moments Photo Book Concierge (operated by Palconit Digital Marketing Services), you agree to the following terms. Please read them carefully before booking.

1. Our Services

Moments provides a full-service photo book concierge including photo curation, layout design, printing coordination, premium packaging, and delivery. All services are personally handled by Karen Nielsen Palconit.

Package	Format	Pages	Price	Revisions
Kwento	Softcover	Up to 40	₱3,500	1 round
Alaala	Hardcover	Up to 80	₱6,500	1 round
Pamana	Lay-flat hardcover	Up to 120	₱12,000	2 rounds

2. Booking and Payment

A 50% non-refundable deposit is required to begin work. Remaining 50% is due before printing.
We accept GCash, Maya, BPI bank transfer, UnionBank transfer, and cash.
A BIR-compliant Service Invoice is issued for each payment per Revenue Regulation No. 7-2024.

3. Turnaround Times

Kwento: 14–18 business days
Alaala: 18–24 business days
Pamana: 21–28 business days

Rush processing: additional ₱1,000 surcharge for 7–10 business day turnaround.

4. Revision Policy

A revision round consists of one consolidated set of written feedback provided within five (5) business days of receiving the digital proof. Additional rounds beyond those included are billed at ₱500–₱1,000 per round.

5. Client Approval

Nothing goes to print without your written approval. Once you confirm "Approved for printing," Moments is not responsible for any errors approved by the client in the final proof.

6. Cancellation and Refunds

The 50% deposit is non-refundable.
If the client cancels after layout design has begun, the client pays for all work completed to date.
If the client fails to submit photos or feedback within 30 calendar days of any agreed deadline, the project may be treated as cancelled and the deposit forfeited.

7. Add-On Services

Service	Rate
Photo scanning (from physical prints)	₱20/image
Photo restoration (damaged/faded)	₱300/image
Digital flipbook version	₱750
Video slideshow compilation	₱2,000–₱5,000
Rush processing surcharge	₱1,000
Extra copies of the same book	At cost + 20%

8. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall be resolved through good-faith negotiation, and if necessary, through the appropriate courts of Quezon City, Metro Manila.

9. Contact

Questions? hello@moments.ph or Viber.

Last updated April 2026. A full Service Agreement is provided to every client before work begins.