Privacy Policy

1. Who We Are

Moments Photo Book Concierge is operated by Palconit Digital Marketing Services, a sole proprietorship registered in Quezon City, Metro Manila, Philippines, owned and operated by Karen Nielsen Palconit.

Data Protection Contact: [email protected]

2. Data Protection Officer

Karen Nielsen Palconit is the Data Protection Officer (DPO) for Moments, as required under Section 26(a) of the IRR of RA 10173.

Email the DPO with any data privacy questions, requests, or complaints.

3. What Personal Data We Collect

• Your full name, contact number, email address, and social media handles — for communication and invoicing
• Digital photographs and images you submit for inclusion in your photo book
• Story notes, captions, and narrative context you share during consultation
• Payment transaction references (bank transfer reference numbers)
• Basic transaction records retained for BIR compliance
• Inquiry form data submitted through moments.ph

4. Why We Collect Your Data

• Designing, producing, and delivering your commissioned photo book
• Communicating with you regarding project progress, proof reviews, and delivery
• Issuing Service Invoices as required by the Bureau of Internal Revenue
• Responding to your inquiries submitted via our contact form

5. How We Protect Your Data

• All digital client files are stored in Google Drive protected by two-factor authentication (2FA)
• Access restricted solely to Karen Nielsen Palconit and any authorized print partner
• Your photographs are never shared, sold, or disclosed to any third party except as required for printing or by law
• Physical proofs containing your images are securely disposed of after project completion
• Our print partner only sees your photos to print your book. They are required to keep them confidential and delete them after the project. Moments stays responsible for your data even when sharing it with the print partner (Section 21 of RA 10173)

6. How Long We Keep Your Data

Your digital files are retained for a maximum of thirty (30) days after your completed photo book has been delivered. You may request earlier deletion at any time by emailing [email protected]. Deletion will be completed within seven (7) days of your request.

7. Children's Data

Photo books often include children — christenings, baby milestones, debuts, family albums. Under Philippine law, a parent or legal guardian gives consent on a child's behalf (Family Code Articles 209–210).

By sending photos that include children, you confirm you have parental authority over them, or you have permission from the parents or guardians.

Photos of children are protected with the same security as all client files. We never use photos of children for portfolio or marketing without separate written consent from a parent (NPC 2024 Advisory on Child-Oriented Transparency).

8. International Shipping

For books shipped abroad to OFW families, the recipient's name and address are shared with the courier (LBC, FedEx, DHL, etc.) only to deliver the book. Your photos themselves are not sent abroad.

Moments stays responsible for your data even when it crosses borders (Section 21 of RA 10173 and NPC Advisory 2024-01).

9. Data Breach Notification

If your personal data is exposed in a security breach, Moments notifies you and the National Privacy Commission within 72 hours, as required by NPC Circular 16-03. A full written report follows within 5 days.

10. Your Rights Under the Data Privacy Act

• Right to be Informed — You have the right to know how your data is collected, used, and stored
• Right to Access — You may request access to your personal data at any time
• Right to Rectification — You may request correction of inaccurate personal data
• Right to Erasure or Blocking — You may request deletion of your personal data
• Right to Data Portability — You may request a copy of your data in a structured, commonly used electronic format
• Right to File a Complaint — You may file a complaint with the National Privacy Commission

11. Contact Us

Last updated April 2026.